free next day uk delivery

CUSTOMER SERVICE

 

TERMS & CONDITIONS    |    DELIVERY & RETURNS    |    REFUNDS    |    PAYMENT & SECURITY    |    COOKIES POLICY    |    PRIVACY POLICY     

 

TERMS & CONDITIONS

 Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. 


Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website. 

This Website also contains links to other websites, which are not operated by us (the "Linked Sites"). We have no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 

Prohibitions

 You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and disclose your identity to them. 


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

 

Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of us or our licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by us and our licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. 

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by us or our licensors. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without our written permission.

 

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. 

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information. Please note: Next day delivery applies to the date of dispatch and not the date of order. In some cases items may not be dispatched on the date of order. If this is the case we unfortunately do not refund the cost of delivery. 

In order to contract with us you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retain the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be ASCEND 'LIVE FREE' or may in some cases be a third party. Where a contract is made with a third party we are not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

  1. Our Contact
    When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
  2. Pricing & Availability
    Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT charged at 20%. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
  3. Payment
    Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
  4. Discount Codes
    We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
  5. Promotional Items
    We may from time to time offer free promotional items based on total spend, items bought or during promotional periods. If you return any items that put you outside of this criteria or return all items from your order, your free gifts must be returned in a fully saleable condition or the full RRP of the items will be debited from your order.
  6. Delivery Prices
    Our delivery costs are subject to change. For latest delivery prices and information visit our delivery information page.
  7. Delivery Times
    We aim to dispatch all orders received before 3PM the same day. Our delivery companies Royal Mail & Interlink operate a standard next day delivery service that should arrive between 9am and 6pm. This service can some times be affected by weather, striking etc. which is out of our control. If your delivery is affected by one of these unfortunate circumstances we will unfortunately not be able to refund your delivery charge. 

    Delivery to non mainland UK i.e. Europe, Southern Ireland will not be on a next day service. Deliveries can take up to 5 working days to these zones. 

    If for any reason we need to verify information about your order it will not be dispatched until we have rectified any queries we may have. If this is a fault on our part we will refund your delivery charges as appropriate.
  8. None Delivery Of Items
    If for any reason an item is not delivered on time, or there is a fault with any products in the delivery a full refund of your delivery charge will be made along with reimbursement of any costs you may incur in returning the item to us. 

    If an item is not delivered due to non-signature or an inability to deliver after 3 attempts the item will be returned to us. In this case you may choose to have your item re-delivered, this will incur a delivery charge to cover costs incurred in returning the item to us.

 

Disclaimer of liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law ASCEND 'LIVE FREE', content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect our liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

 

TM & Copyright Disclaimer

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with us and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to us.

 

Indemnity

You agree to indemnify, defend and hold harmless ASCEND 'LIVE FREE', its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

 

Variation of content

We shall have the right in our absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

 

Use of content

Use of any images or content taken from this website is not allowed unless written & signed by a director of ASCEND 'LIVE FREE'.

 

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

 

Termination

We may at any time terminate or suspend any part of the Service without notice to you.

 

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

 

Governing law and jurisdiction

Upon entering our website you are bound by these terms and conditions. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English High Court, the Strand, London. Any dispute in any way referable to the content of this site whether in respect of its trade marks, copyright or image content shall be resolved exclusively by arbitration the terms of which are to be agreed between ASCEND 'LIVE FREE' and yourself and provide no right or recourse to any relief of the English Courts whether interim or otherwise and that by accessing this site you waive your right for all time to any such right.

 

Entire agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and ASCEND 'LIVE FREE'. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of ASCEND 'LIVE FREE'.

 

PAYMENT & SECURITY

You can use any of the payment methods listed below to pay for your order. All cardholders will be subject to checks and verification measures before orders are authorised for dispatch. We take security very seriously, so don't worry, your details are safe with us.

We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

 

DELIVERY & RETURNS

We aim to dispatch all orders received before 3pm the same day. Our delivery companies, Royal Mail operate a standard next day delivery service that should arrive between 9am and 6pm. This service can sometimes be affected by weather and other external factors which is out of our control. If your delivery is affected by one of these unforeseen circumstances we will not be able to refund your delivery charge.

Delivery to non mainland UK i.e. Europe, Southern Ireland will not be on a next day service. Deliveries can take up to 5 working days to these zones.

For any reason if we need to verify information about your order it will not be dispatched until we have rectified any queries we may have. If this is an error by us we will refund your delivery charges as appropriate.

 

None Delivery Of Items

If for any reason an item is not delivered as scheduled, or there is a defect with any products in the delivery a full refund of your delivery charge will be made along with reimbursement of any costs you may incur in returning the item to us.

If an item is not delivered due to non-signature or an inability to deliver after 3 attempts the item will be returned to us. In this case you may choose to have your item re-delivered, this will incur a delivery charge to cover costs incurred in returning the item to us.

 

Delivery Charges

Next Day Delivery - £4.95

UK Mainland Only

Valid only on orders placed before 2pm Mon-Fri (excluding public holidays)

Orders placed after 2pm Fri will be dispatched on Monday (excluding public holidays)

 

Free Delivery - £0.00

Royal mail

UK Mainland Only

2 - 5 Working Days for Delivery.

 

International Delivery - £10.00

2-5 Working Days for Delivery

 

Returns & replacements

An item can be returned for any reason. It can be for an exchange or refund as long as it is within 28 days from the day you received it, is unworn, unwashed, free from marks and retains all original tags and packaging.

How To Return An Item:
To return an item please complete the returns form enclosed in your parcel, and this would need to be sent by post to the following address:

Apparel Kings Ltd
Armadillo,
Unit tc001, northgate,
white lund industrial estate,
Morecambe,
La3 3pa

 

RETURN FAQs:

Do I have to pay to return an item?
Yes, you will need to cover the cost of returning an item. If your item is faulty/damaged we will reimburse your postage costs once the item has been accepted at our office as a return. 

How long does a refund/exchange take?
From receiving the goods at our warehouse your return should take no longer than 48 hours* to be processed.
Refunds will show in your account up to 48 hours later and exchanges should be received 3-5 working days later.

* - Please note this may be extended during busy periods i.e. public holiday & Christmas

  

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

PRIVACY POLICY
 

This privacy policy sets out how ASCEND 'LIVE FREE' uses and protects any information that you give ASCEND 'LIVE FREE' when you use this website. ASCEND 'LIVE FREE' is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. ASCEND 'LIVE FREE' may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

COOKIES POLICY

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

 

Newsletters

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.